Avoid Massimo Duti LT at All Costs - A Terrible Experience with Poor Customer Service

As someone who has had the misfortune of dealing with Massimo Duti LT, I strongly suggest that anyone considering shopping from this online store should think twice. My experience was nothing short of appalling, and I will never again order from this company.

After placing an order worth over £300 for clothing, I was left frustrated and disappointed when I didn't receive my items. The delivery photo showed a door mat or carpet that was unrecognizable from what I had ordered. To make matters worse, the customer service team was unhelpful and seemed more interested in brushing me off than resolving the issue.

I tried to contact their customer service team through online chat, but they made empty promises just to get rid of me. When I called them, I realized that their phone hours were limited from 8:00 am to 1:30 pm, which was inconvenient and added to my frustration. Their system is designed to provide minimal customer support, and it shows.

To add insult to injury, the company didn't care about its customers and seemed more interested in making a quick sale than providing good service. I ended up spending hours trying to resolve the issue, only to be met with disappointment at every turn.

The worst part of my experience was the communication breakdown between their online and physical stores. When I tried to collect my order from the shop, they claimed that it had never been received, despite receiving notifications that it had been collected. It was like they were playing a game of telephone, and no one was taking responsibility for resolving the issue.

In conclusion, Massimo Duti LT's customer service is terrible, and I would advise anyone to avoid this company at all costs. They don't care about their customers, and their system is designed to frustrate and disappoint. If you value your time and money, stay away from this online store.

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